NovaSpa Loyalty & Rewards Policy

At NovaSpa, your continued support deserves a little extra self-care! Our Loyalty & Rewards Program lets you earn points toward a reward on a future full-body massage.

Becoming a Member

Create a member account on our website by setting up your login and password, and receive 50 welcome points. Your account allows you to manage your appointments and view your loyalty points. Welcome points are awarded once per guest.

Earning Points

Guests can earn loyalty points in the following ways:

• Full-body massages: Earn 100 points for each completed full-body massage.

• Referrals: Earn 25 points for each qualifying referral, effective October 1, 2026.

• Special promotions: Throughout the year, NovaSpa may offer additional opportunities to earn points, such as submitting a review or purchasing a specified dollar amount in gift cards. Each promotion will include its point value, qualifying requirements, and applicable dates.

Redeeming Your Reward

Once you accumulate 500 points, you can redeem them for $100 off any full-body massage. Redeeming this reward deducts 500 points from your loyalty balance.

Please let NovaSpa know you would like to use your reward when booking or before payment so your available points can be verified and the reward applied.

Keeping Track of Your Points

Log in to your member account to view your points and available rewards. If you believe points are missing, please contact NovaSpa so we can review your account.

Referrals

Effective October 1, 2026, members earn 25 loyalty points when a new guest they refer completes their first paid appointment. The new guest must identify the referring member when booking or before payment. Referral points are awarded after the appointment is completed.

Points & Reward Expiration

Loyalty points roll over from year to year and do not expire. Once you exchange 500 points for a $100 massage reward, the reward is valid for one year from its issue date. Your massage must be completed before the reward expires.

Using Your Reward

Your $100 reward may be applied toward any full-body massage. Rewards cannot be combined with discounts, referral discounts, promotional pricing, or other offers.

Each reward must be used in a single appointment. If the eligible massage price is less than $100, any unused reward value is forfeited. Rewards cannot be exchanged for cash.

Agreement to Our Legal Terms

“Nova Spa” (“we,” “us,” “our”) operates the website and its services (the “Website” and “Services”). These Terms & Conditions (“Terms”) form a binding agreement between you (“you,” “your,” “user”) and Nova Spa, governing your access to and use of the Services. By accessing or using the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to all of these Terms, you must cease using the Services immediately.
We may revise these Terms at any time. When we do, we will update the “Last updated” date. Continued use of the Services after changes signifies your acceptance of the updated Terms.

2. Eligibility

Our Services are intended for users aged 18 or older. If you are under 18, you are prohibited from accessing or using the Services.

3. Scope of Services

Nova Spa provides spa and massage-related services via our Website, including appointment scheduling, treatment descriptions, reviews, gift card purchases, and more.

4. Intellectual Property

All content on the Website—including text, graphics, logos, images, videos, and software—is our property or licensed to us and is protected by intellectual property laws. You may not copy, reproduce, modify, distribute, or republish any part of the Website without our prior written permission.

5. Appointment, Cancellation & No-Show Policy

To ensure fairness and availability, we require cancellation at least 24 hours before your scheduled appointment.

• Cancellations or no-shows within 24 hours may incur a cancellation fee of 20% of the price of each treatment booked.

• Should you fail to appear for, or cancel within 24 hours of, three scheduled appointments, we reserve the right to require prepayment for any future bookings. Prepayments are non-refundable, though they may be applied as credit if a valid cancellation notice is given in advance.

6. Refund Policy

• Services: We do not offer cash refunds once a service has been rendered.

• Gift Cards & Packages: These are non-refundable.

• Product Purchases (if applicable): Defective products may be exchanged within 14 days of purchase for the same product only.

7. Reviews & User-Submitted Content

Users may leave reviews or comments. We do not endorse, screen, or guarantee the accuracy of user-generated content. By submitting a review, you grant Nova Spa a perpetual, non-exclusive, royalty-free license to use, reproduce, modify, and display your content, globally.

8. Third-Party Accounts & Links

Should we offer the option to link to third-party services (e.g., social media logins), any access or actions are subject to the applicable third-party’s terms. We are not responsible for content or changes on such accounts or services.

9. Disclaimer of Warranties & Limitation of Liability

• Our Services and content are provided “as is,” without warranties of any kind.

• To the maximum extent permitted by law, Nova Spa disclaims all warranties, including implied warranties of merchantability and fitness for a particular purpose.

• We are not liable for indirect, incidental, special, or consequential damages arising from your use of the Website or Services.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Ohio, without regard to its conflict of law principles.

11. Changes to Services

We reserve the right to modify or discontinue any part of our Services—or access thereto—at any time, without notice, and without liability to you.

12. Assignment

Nova Spa may assign or transfer our rights or obligations under these Terms at any time. You may not assign or transfer your rights or obligations without our prior written consent.

13. Severability & Waiver

If any provision is held invalid by a court of law, the remaining provisions remain in full force. Failure to enforce any provision in a given instance does not constitute waiver.

14. Contact Us

For any inquiries regarding these Terms, please reach out:
NovaSpa
Salons by JC, Suite 25, Rookwood Exchange

3825 Edwards Road

Cincinnati, OH 45209

Email: theb@byouauthentically.com 

Phone:  (904) 479-8731

Privacy

Your privacy is a top priority. Any information shared with your therapist during your session will remain confidential. The exception being, if there are any indications that you may harm yourself or someone else, and inappropriate behavior, including inappropriate verbiage that leaves me feeling unsafe, will be reported to the appropriate authorities.

Appointment Changes

My policy requires clients to give at least 24 hours notice in the event that an appointment needs to be changed. 

• Please cancel or reschedule at least 24 hours before your appointment. Cancellations or no-shows within 24 hours may be charged a fee of 20% of the price of each treatment booked.

• Multiple schedule changes with less than 24 hours notice are subject to other charges.

As a reminder, schedule changes have a big impact on business. Please plan ahead and make every effort to stick to the time you have scheduled.

Late Arrivals

As a reminder, clients may arrive no more than 10 minutes early for their scheduled session and no more than 5 minutes late.

When you arrive, the Massage Therapist will ascertain whether a late start is possible. A late start may not be possible if you have arrived too late or if the Massage Therapist finds any reason to cancel the appointment. If you arrive more than 10 minutes late for your scheduled appointment, your time will not be extended. Regardless of the outcome or time, you will be responsible for the full cost of the session. Therefore, please do not arrive late.